Privacy Policy: RealViator
Effective Date: November 14, 2025
This Privacy Policy describes how RealViator ("we," "us," or "our") collects, uses, and shares personal information when you use our D2C PropTech platform and related services (collectively, the "Platform"). By accessing or using the Platform, you agree to the collection and use of information in accordance with this policy.
1. Introduction and Contact Information
RealViator is committed to protecting your privacy. Due to the high-value nature of the off-plan real estate transactions facilitated by our Platform, we collect specific, intent-driven data to ensure efficiency and security.
Contact:
If you have questions or concerns about this policy, please contact us through our contact form.
2. Data We Collect
We collect personal information to provide and improve our specialized D2C service, particularly through the Sparkle AI Matchmaking Engine.
A. Data Provided Directly by You (Investors & Developers)
| Category | Description | Purpose |
|---|---|---|
| Identity & Contact Data | Name, email address, phone number, company role (for developers), and professional credentials. | Account creation, communication, and basic verification. |
| Financial Intent Data (Sparkle AI Input) | Investment budget range, purchase timeline, required yield, financing status (pre-approved/cash), and specific unit preferences. | CRITICAL for the Sparkle AI Matchmaking Engine. Used to qualify you as an SQL and match you with specific projects. |
| Transactional Data | Records of units reserved, prices viewed, payment plan requests, and communications related to a specific project. | Facilitating the Secure Reservation Engine and contract exchange process. |
| KYC/AML Data | Identity verification documents (where legally required before reservation) to comply with anti-money laundering regulations. | Security and compliance for high-value transactions. |
B. Data Collected Automatically (Behavioral)
| Category | Description | Purpose |
|---|---|---|
| Usage Data | IP address, browser type, operating system, pages viewed, time spent on the Platform, and navigation paths. | Security, troubleshooting, and improving Platform functionality. |
| Interaction Data | Tracking interactions with 3D visualization, virtual tours, units saved to a watchlist, and duration of engagement with specific project pages. | Used by Sparkle AI to gauge intent, refine matching, and generate heatmaps for developers. |
3. How We Use Your Data
We use the collected data primarily for the operation of our specialized sales pipeline:
- To Facilitate D2C Transactions: To process reservations, manage payments through escrow integration, and enable the digital contract exchange.
- To Power Sparkle AI Matchmaking: To process your Financial Intent Data to instantly match you with highly relevant off-plan opportunities and score your lead quality for developers.
- To Enhance Sales Velocity: To provide developers with real-time, actionable insights into buyer interest and conversion probability.
- To Communicate: To send service updates, transaction notifications, and marketing communications tailored to your investment profile.
- For Security and Compliance: To perform identity checks (KYC/AML) and prevent fraudulent activities related to high-value transactions.
4. How We Share Your Data
Data sharing is fundamental to our D2C business model. We share specific data to facilitate the direct connection between investor and developer.
| Recipient | Data Shared | Purpose |
|---|---|---|
| Real Estate Developers | Contact Data (Name, Email, Phone), Financial Intent Data (Budget, Timeline, Intent), and Interaction Data (Specific units viewed/saved). | Necessary to replace the agent. Enables the developer to conduct the final sales negotiation, answer specific unit questions, and progress the SQL to a closed deal. |
| Third-Party Service Providers | Contact and Transactional data (e.g., payment status). | Used for integrated services such as secure payment processing, legal e-signature services, and cloud hosting. |
| Legal/Regulatory Bodies | KYC/AML data and transactional records. | To comply with legal obligations and government requests (e.g., anti-money laundering requirements). |
We do not sell your personal data to non-affiliated third parties for their own marketing purposes.
5. Data Security and Retention
We implement robust security measures, including encryption and secure hosting, to protect your personal data, particularly sensitive financial and transactional information.
We retain your personal data for as long as necessary to provide the services, comply with our legal obligations (e.g., tax and anti-money laundering laws require retention of transactional data for several years), resolve disputes, and enforce our agreements.
6. Your Rights
Depending on your location, you may have the following rights regarding your personal data:
- Right to Access: Request copies of your personal data.
- Right to Correction: Request correction of inaccurate or incomplete data.
- Right to Erasure (Right to be Forgotten): Request deletion of your data, subject to legal retention requirements (e.g., for transactional records).
- Right to Object/Restrict Processing: Object to or request restriction of how your data is processed.
- Right to Data Portability: Request transfer of your data to another organization.
To exercise any of these rights, please contact us at privacy@realviator.com.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Effective Date" at the top. Your continued use of the Platform after changes are posted constitutes your acceptance of the new policy.